Refund and Return Policy

At GoldenCaps, your satisfaction is our priority. If you are not satisfied with your purchase, we offer a 60-day return policy for eligible products. Below you will find details about cancellations, returns, and refunds:

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Order Cancellations

We accept order cancellations before they have been shipped. If you wish to cancel your order:

• Write to us at support@healthglobal.shop

• Include your order number and the email address used during checkout

• You may also attach a screenshot of your purchase confirmation

🔹 If the order has not yet been shipped, we will issue a full refund.
🔹 If it has already been shipped, you must follow the return process detailed below.

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Returns and Refunds

We accept returns within 60 days of purchase under the following conditions:

Returns for damaged, defective, or incorrect products

If you received a damaged, defective, or incorrect product:

• Contact us at support@healthglobal.shop briefly explaining the issue

• Attach a photo of the item received

• We will send you return instructions and a prepaid shipping label if your case is eligible

• GoldenCaps will cover the return costs in these cases

• Once we receive the product, we will send a replacement or issue a full refund within 3–5 business days

Returns due to change of mind (“customer remorse”)

If you ordered the wrong product or no longer want it:

• You may return sealed and unopened bottles within 60 days of purchase

• Products must be in their original packaging

• The customer is responsible for return shipping costs

• We do not provide prepaid labels for this type of return

• Do not send the package as “Return to Sender,” as it may get lost or not be delivered properly

• Once the return is received and verified, we will process the refund to the original payment method within 3–5 business days

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Refund Processing

• Refunds are issued to the same payment method used for purchase

• Shipping fees are non-refundable, except in cases of our error

• We do not charge restocking or handling fees

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How to Return Your Product

Please include the following inside the package:

• Your full name

• Your email address

• Your mailing address

• A printed copy of your email invoice (optional but helpful)

📦 Return Address:
GoldenCaps
Kleine Esch 669, 2841 MK Moordrecht
Netherlands

To help us process your refund more quickly, please send the package tracking number to support@healthglobal.shop once you have shipped it.